Your trust in elcytec.com is our utmost priority.
All products listed on elcytec.com are eligible for a free replacement within the 7 days of delivery if you receive a product with any functionality issue.
However, if you receive an incorrect, damaged, or different product or one with missing accessories, please contact us within 24 hours of delivery.
In case of unavailability of the replacement product, the customer is liable for a refund.
Note: We request our customers to not accept tempered / pre-opened packages and always record an unboxing video of the received package as that is required by our shipping partner to investigate the delivery of package with incorrect, damaged, or different product or in case of missing mentioned accessories.
We request our customers to keep all the items that comes with the ordered item like box and all the accessories till the replacement and warranty period expires. Please note any physical damage to ordered item from customer’s end will void it’s warranty and replacement policy.
In case the reverse courier pickup is not available due to factors like security, un-serviceability or delays then the customer will have to send the product back to our address (we will refund the courier charges) and then we will proceed with the replacement and In case a replacement unit is not available or cannot be arranged then the customer is eligible for a refund.
Return Policy Abuse
We want all our customers to have a great experience with us at elcytec.com. In order for our 7-Day Replacement Guarantee to be sustainable and fair for all, we take Replacement Policy abuse seriously.
“We operate on very thin margins and always try to bring the best deals to our customers and most of our customers are very satisfied with their purchases and a lot of them purchase regularly from our store but there are a few customers who have tried to defraud us by claiming that they didn’t get what they ordered (received a different item) and tried to provide false proofs for the same (found out upon investigation) but we take these kind of issues very seriously as all packages are protected with security seal and gets scanned with X-RAYs at multiple points and we only use trusted courier partners and all our packages are insured for uncertainties.
We request these type of people to not order from our store as we’ll block their account and won’t entertain such fraudulent practices and if required we will even take legal action against them.”
We monitor customers who have placed multiple replacement requests with us. Even the ones who place these requests on multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.We want you to have a pleasurable shopping experience with us.
While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
We don’t want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
Cancellation Policy
An order once placed can only be canceled within 30 minutes of placing it, and after that, it can only be replaced if any issue arises with the product within the mentioned replacement period (Mentioned on the respective product page).
If you choose to cancel your order within 30 minutes of placing it, then we will charge a cancellation fee of 2.5% to 4.5% (2.5% on UPI/Rupay Cards/Internet Banking and 4.5% on other payment methods like credit/debit cards, Pay Later apps, etc.) of the transaction amount (for example, we’ll charge a fee ranging from ₹2.5 to ₹4.5 on a transaction of ₹100). This cancellation charge goes towards our payment partner’s payment processing and refund.
We wait for 30 mins and after that, we purchase the ordered item from one of our suppliers and that is the reason we don’t cancel an order after 30 minutes is elapsed.
There is no fee in case you decide to replace the item you have ordered with a similar-value item available in stock on our website (before your ordered item has been packed).
You can track your order status via the following link https://elcytec.com/tracking-order/.
When an order is canceled, a refund may take up to 72 hours to process. The refund amount will then be credited to the customer’s original payment method within 7 to 30 days. The customer will be informed of the estimated refund processing time for the respective payment method. The customer may get in touch with us in the event that refund processing takes an unusually long time.
The customer will be informed of the new delivery date in the event of unforeseen delays caused by weather, problems with the courier partner, or instances where the ordered item takes longer than usual to arrive at our warehouse from our suppliers. If we are unable to arrange the ordered item, then we will cancel the order and issue a full refund.
COD charges are non-refundable if you cancel the order once it is confirmed/dispatched or reject it at the time of delivery.
In the case of pre-paid orders, if a shipment gets rejected by the customer at the time of delivery, the refund will be processed once we get back the rejected shipment and after deducting the necessary shipping and handling charges.
For any further queries or cancellations, please email us at support@elcytec.com with your order ID or number.
For warranties and product-related support.
Mail us at: productsupport@elcytec.com (Response may take up to 48hrs)
Note: We request you to kindly keep the conversation polite and professional.