It been around 3 years since we went live, and to be honest, we had a really bumpy start because we didn’t anticipate the kind of response we received just after our launch.
We had to cancel many orders and issue refunds because of the unavailability of the ordered items due to supply constraints. Initially, we were only using one medium to promote our website, but even then, we received an overwhelming number of orders.
You may find some negative reviews online; some are because of cancellations, and some people also posted negative reviews even without placing an order.
Now that we have learned from our mistakes, we have fixed all the major issues.
We have shipped thousands of orders using trusted shipping partners, and all our shipments are insured for up to ₹25 lacs.
All of our products are sourced from renowned, authorized, and trusted suppliers who have been in business for over a decade, and each item goes through a meticulous multi-step quality check process to ensure authenticity and smooth functionality. Even then, if a buyer faces any problems with their ordered item, we try to solve their concern as soon as possible.
We accept all major payment methods like debit and credit cards, UPI Apps, Various Wallets, Internet Banking, Credit Card EMIs, etc.
All payments processed on elyctec.com are processed through trusted, registered, verified, and among the most secure payment gateway providers.
We are New Delhi-based and registered in India, and we will soon be opening an offline store in New Delhi for a hands-on product experience.
We are also improving our customer support system and will soon be answering queries over the phone, but for now, we are available on WhatsApp, Instagram, Email, and Text messages.
We also share pictures and videos of our inventory on social media platforms.
Your faith in elcytec.com is extremely essential to us because we want to grow and extend our business as much as we can. To do this, it is critical that we gain your trust by continually providing high-quality goods and services. We just want people to return to our store time and time again, which can only happen if both our services and products are top-notch.
If you are still having doubts, then feel free to contact us by visiting this link and we will try our best to address all your concerns.