Most of the product listed on elcytec.com falls under open box, pre-owned, no box and new/sealed main categories and to know to more about these main categories you can visit this link.
“Cash On Delivery Charge” is a type of advance payment that varies from product to product, We charge this amount in order to avoid rejections at the time of delivery and to minimize false orders, this amount goes towards packaging and shipping of the ordered item.
We don’t operate on huge margins and we always try to provide the best deals to our customers. So, in order to keep our business running, we need to keep the rejections as low as possible, and when an order gets rejected it may take up to 6 weeks for it to get back to us, and sometimes it gets lost during RTO transit.
This fee also ascertains the buyer’s interest in the ordered product and also allows us to use the best available shipping options.
Yes, we only deal in 100% authentic products which can be verified by any of the respective authorized service centers or retailers.
Before listing a product on elcytec.com we carefully go through a multi-step test process to verify the authenticity and functionality of each product. We procure products from our trusted and verified suppliers only, who have been in this business for more than 10 years.
We provide at least 7 days of replacement with every product listed on our website.
We frequently share images/videos of our stock on Instagram and Youtube.
We have also launched a new service where one can request real product pictures/info before placing an order for that particular product.
Visit this link to know more about this service.
It has been more than 20 months since we went live and to be honest, we had a really bumpy start because we didn’t anticipate the kind of response we received just after our launch.
We had to cancel many orders and issue refunds because of the unavailability of the ordered items due to supply constraints. Initially, we were only using a single medium to promote our website but even then we received an overwhelming number of orders.
You may find some negative reviews online, some are because of cancellations and some people also posted negative reviews even without placing an order.
Now we have improved a lot by learning from our mistakes and have fixed all the major issues.
We have shipped thousands of orders using trusted shipping partners and all our shipments are insured for up to ₹25 lacs.
We accept all major payment methods like Debit/Credit cards, UPI Apps, Various Wallets, Internet Banking, Credit Card EMI, etc.
All payments processed on elyctec.com are through the trusted, registered, verified, and among the most secure payment gateway providers.
We are New Delhi-based and registered in India business and soon be opening an offline store in New Delhi for a hands-on product experience.
We are also improving our customer support system and will soon be answering queries over calls but for now, we are available on WhatsApp, Instagram, Email, and Text messages.
We also share pictures/videos of our inventory on social media platforms.
If you are still having doubts then feel free to contact us via WhatsApp, Instagram, Email, Text Message, or by visiting this link and we will try our best to address all your concerns.
You can track your order status by visiting the order tracking page, you’ll have to enter your Order ID and Email ID used to place the respective order.
Note: You’ll also receive the tracking information on your registered email address and phone number.
All products on elcytec.com are eligible for a free replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.
To raise a replacement request you can contact us via WhatsApp, Email, or Text Message with your Order ID and Email ID/Phone Number that was used to place the order.
The warranty period for products listed on elcytec.com varies from product to product and you’ll find the warranty information about a particular product on its “Highlights” section of the respective product page.
We provide a minimum 7 days of the warranty period on all products listed on elcytec.com which will either be fulfilled by the manufacturer or elcytec.com itself.
You can place your order using various payment methods like Debit/Credit Cards, UPI, UPI Apps, Internet Banking, Wallets, Pay Later, Credit Card EMI, etc.
Currently, EMI is only available on the Credit Card payment option.
Payments on our website are processed through one of the most secure and fastest payment partners.
You can use the special coupon codes on the checkout or the cart page to get extra discounts.
For more information on discount coupons, you can visit the respective product page and even contact us via WhatsApp, Email, or Text Message.
In case the above FAQs didn’t answer your query then you can contact us by visiting this link.
Mail us at: productsupport@elcytec.com (Response may take up to 48hrs)