Most of the product listed on elcytec.com falls under open box, pre-owned, no box and new/sealed main categories and to know to more about these main categories you can visit this link.

What is Partial COD and why there is no option for full cash on delivery?

“Partial COD” is a type of advance payment that varies from product to product, We charge this amount in order to avoid rejections at the time of delivery and to minimize false orders, this amount goes towards packaging and shipping of the ordered item.

We don’t operate on huge margins and we always try to provide the best deals to our customers. So, in order to keep our business running, we need to keep the rejections as low as possible, and when an order gets rejected it may take up to 6 weeks for it to get back to us, and sometimes it gets lost during RTO transit.

This fee also ascertains the buyer’s interest in the ordered product and also allows us to use the best available shipping options.

Partial COD charges are non-refundable. In case the customer rejects the order at the time of delivery or it fails due to reasons like: wrong address/phone number and unavailability of recipient at the premises. The customer can then opt for re-attempt of the shipment delivery by paying the courier charges once the rejected shipment has reached our warehouse.

Yes, we only deal in 100% authentic products which can be verified by any of the respective authorized service centers or retailers.

Before listing a product on elcytec.com we carefully go through a multi-step test process to verify the authenticity and functionality of each product. We procure products from our trusted and verified suppliers only, who have been in this business for more than 10 years.

We provide at least 7 days of replacement with every product listed on our website.

We frequently share images/videos of our stock on Instagram and Youtube.

It has been around 3 years, since we went live and to be honest, we had a really bumpy start because we didn’t anticipate the kind of response we received just after our launch.

We had to cancel many orders and issue refunds because of the unavailability of the ordered items due to supply constraints. Initially, we were only using a single medium to promote our website but even then we received an overwhelming number of orders.

You may find some negative reviews online, some are because of cancellations and some people also posted negative reviews even without placing an order.

Now we have improved a lot by learning from our mistakes and have fixed all the major issues.

We have shipped thousands of orders using trusted shipping partners and all our shipments are insured for up to ₹25 lacs.

We accept all major payment methods like Debit/Credit cards, UPI Apps, Various Wallets, Internet Banking, Credit Card EMI, etc.

All payments processed on elyctec.com are through the trusted, registered, verified, and among the most secure payment gateway providers.

We are New Delhi-based and registered in India business and now the customers can visit our warehouse to verify the products before purchase.

We are also improving our customer support system and will soon be answering queries over calls but for now, we are available on WhatsApp, Instagram, Email, and Text messages.

We also share pictures/videos of our inventory on social media platforms.

If you are still having doubts then feel free to contact us via WhatsApp, Instagram, Email, Text Message, or by visiting this link and we will try our best to address all your concerns.

We keep our margins thin and always try to offer our customers quality products at best prices so, it is very difficult for us to offer more discounts.

Currently we are offering 5% off on full online payment (on most of the products) and on top of that we offer our customers an option to avail additional 4% discount if they choose to pay us directly (without payment gateways) via UPI or Direct Bank Transfer.

 

For more information on additional discounts, contact us via:

WhatsApp: (+91 8882514197)

Mail us at: support@elcytec.com (Response may take up to 48hrs)

We currently have a warehouse in New Delhi and you can schedule a visit to verify the selected product before purchase.

You can schedule a visit by contacting us via the details below, we will let you know the availability of the selected product and keep it ready before you arrive.

 

For warehouse visits.

WhatsApp: (+91 8882514197)

Mail us at: support@elcytec.com (Response may take up to 48hrs)

You can track your order status by visiting the my account page, you’ll have to enter your Email ID used to place the respective order.

Note: You’ll also receive the tracking information on your registered email address and phone number.

All products listed on elcytec.com are eligible for a free replacement or authorised repair within the mentioned warranty period, if you receive a product with any functionality issue.

To raise a warranty claim you can contact us via WhatsApp, Email, or Text Message with your Order ID and Email ID/Phone Number that was used to place the order.

 

What is the warranty period on the products listed on elcytec.com?

The warranty period for products listed on elcytec.com varies from product to product and you’ll find the warranty information about a particular product on its “Highlights” section of the respective product page.

We provide a minimum 7 days of the warranty period on all products listed on elcytec.com which will either be fulfilled by the manufacturer or elcytec.com itself.

The warranty period for products listed on elcytec.com varies from product to product and you’ll find the warranty information about a particular product on its “Highlights” section of the respective product page.

We provide a minimum 7 days of the warranty period on all products listed on elcytec.com which will either be fulfilled by the manufacturer or elcytec.com itself.

You can place your order using various payment methods like Debit/Credit Cards, UPI, UPI Apps, Internet Banking, Wallets, Pay Later, Credit Card EMI, etc.

Currently, EMI is only available on the Credit Card payment option.

Payments on our website are processed through one of the most secure and fastest payment partners.

If you have a special coupon code then you can use it on the checkout or the cart page to get extra discounts.

For more information on discount coupons, you can visit the respective product page and even contact us via WhatsApp, Email, or Text Message.

In case the above FAQs didn’t answer your query then you can contact us by visiting this link.

 

For warranties and product-related support.

Mail us at: productsupport@elcytec.com (Response may take up to 48hrs)